FAQ and Help

Wherever you are, we will get your OAK to you.

All international shipping parcels come with a tracking number.

Stop overpaying for international shipping! Postage strictly by weight, your excess shipping fee (if any) will be refunded immediately upon shipping :)

We are here for you and want to make sure that you receive your parcel promptly and in proper condition. 

Instant chat with us via the chatbox on the bottom of your screen, or email Hannah directly at hannah@theoakbar.co with the subject: "Shipping Help" and your order number. 

For local (Singapore) customers, you can pay by:

- iBanking (all banks)

- ATM Transfer (all banks)

- Credit Card via Paypal (no additional cc fees, secure & no Paypal account needed)

- Paypal (pay easily and securely via your Paypal account)

For International customers, you can pay by:

- Credit Card via Paypal (no additional cc fees, secure & no Paypal account needed)

- Paypal (pay easily and securely via your Paypal account)

If you paid by iBanking or ATM transfer, you payment will be manually verified by us and you will receive a payment confirmation email within the same day during office hours or by the next morning.

Within the same day or by the next day (including weekends, yay!)

Each OAK order is truly One of A Kind. All our monogramming are individually prepped and done carefully by trained hands. This process takes time, but you our customer, is always on our mind! We always do our best to be as quick as possible!

We are terribly sorry if you received a wrong or defective order, or a missing item from your order. Please reach out to us right away via instant chat or email Hannah at hannah@theoakbar.co and we will make it right. 

No, we do not have a physical shop nor are we in any physical locations at the moment.

We operate fully online to be able to offer our products at minimal markup and great prices. Not having a physical store means no additional markups and overheads! :)

For the majority of our products, you can monogram up to 3 alphabetical letters for best results. If you need to monogram more letters, it is possible to accomodate your request. Drop us an email! :)

Our luggage tags can accommodate only 2 letters due to its size

We love monogramming in champagne gold. We also monogram in yellow gold, silver, rose gold and blind. See samples here:

We currently offer only serif fonts as you see in our product pages and social media. We will offer different font options in time to come!

To care for the monogrammed portion of your OAK item, avoid letting it come in contact with touch with oils and chemicals from makeup. 

Our Saffiano collection is made from genuine, high quality 100% saffiano calf leather. 

Saffiano leather is textured with a distinct and unmistakable cross-hatch pattern and treated with a wax finish. This gives the leather more durability and renders it more scratch-resistant. Its practicality and effortlessly elegant look made us want to build a brand around our favorite kind of leather!

How to care for your Saffiano item:

You do not need to go the extra-mile to maintain your saffiano item. However, you can gently clean it every now and then with a damp cloth. Do note that your saffiano item will soften with wear over time, like every genuine leather. Avoid rubbing the surface of your saffiano item, so the convex peaks of the textures do not wear and tear fast. While saffiano leather is scratch-resistant, very sharp items like a penknife can damage the wax finish. Regular keys would not damage the saffiano leather unless it is scratched on with force.

Our Nappa collection is made from genuine, high quality 100% calf leather. 

Nappa leather is soft and smooth.

How to care for your Nappa item:

Note that unlike our Saffiano collection, our Nappa leather is not treated with a wax finish. 

Druzies usually come from Brazil, found where water meets rocks and stones, along riverbeds and shorelines. When water evaporates and cooling occurs, minerals are left behind to crystalise on the surface of rocks and stones. Depending on the type of minerals, druzies form in many colors. While they appear delicate with a soft and velvety appearance, they are fairly durable with little or no chipping.

coming soon